1/29 

Today was unit’s first visit to Packard Public Repair Center. The primary  complaint was subjective dysfunction in the left arm.  

In unit’s words: “There’s like, a pain shooting up to my shoulder when I move it.” Standard cyborg mechanical testing was conducted. Functional flexibility was  achieved, though there was a clicking sound at full extension.  

From the transcript: “clack-clack-clackclackclack.” 

Unit made expressions of discomfort throughout but was compliant—thus, it was  concluded that the unit’s dysfunction is merely subjective. Follow-up visit was scheduled  at unit’s request, and unit was instructed to monitor subjective pain.  

3/15 

In today’s follow-up, unit insisted on being given a replacement arm. In unit’s  words: “You’re a repairhuman, you’re supposed to help me, aren’t you?” Standard mechanical testing was conducted. Functional results were the same,  though unit was agitated throughout assessment. To report unit’s words: “Believe me when I say it’s getting worse. I can’t even cook dinner anymore without it acting up.” Unit was asked to elaborate on the significance of cooking, specifically whether it  was a component of unit’s work responsibilities. In unit’s words: “No, it’s just for fun.

I’ve been doing it since I was a kid, so like, helping my dad. Pork chops and garlic fried  rice and all that. I try to do it every day.” 

No further action was taken. 

Supervisor.auto: Good work dissuading unit from requesting new  arm, in accordance with Cost Saving for Public Centers. 

5/10 

Unit reported experiencing arm dysfunction while at work. As such, the  Occupational Questionnaire was administered. 

Unit selected both “exclusively monitor-based” and “does not require heavy  lifting” in Q5 and Q6 respectively. Unit listed occupation as “part-time Facer for  Finerone Manufacturing.” Because repairhuman was unfamiliar with this line of work,  unit was asked to explain. 

From unit’s transcript: “So being a Facer means I sit in on these really gnarly cases where Finerone is being sued because one of their products failed. Like today, we  had a case where a cyby tried to use Finerone’s Super Duper Oil and choked to death on  it because the safety nozzle on the can was defective. Then the cyby’s kids came home  and found him that way. So yeah, gruesome.  

Anyways, my job is pretty much to listen to these cases while they film my  reaction. If I smile while hearing about a case, then like, I guess that legally means  Finerone can say that cyborgs aren’t affected by the issue because otherwise I would be  visibly upset. So yeah, that’s Facework in a nutshell. Couldn’t do it for more than 4 hours straight, which is why I’m part time. And yeah, I know I would get private  documentation through Finerone if I was staff, but you couldn’t make me do that unless  you like, took my brain out.”  

Supervisor.auto: Unnecessarily long and detailed transcript excerpt detected. Q5 and Q6 already provide adequate info for cross-checking documentation coverage. Cyborg repairwork should be thorough, but not thorough to the extent of wasting time.

During interview, unit verbally confirmed that the work was exclusively monitor based. Because the function of unit’s arm is objectively irrelevant for the completion of  their work tasks, no further action was taken. Follow-up visit was rescheduled. 

9/8 

Unit checked in to the Center at 5:24pm for a scheduled appointment at 6:00pm.  Due to a shortage of staff, wait times were longer than usual. 

Supervisor.auto: Disgruntled language detected. Avoid making written reference to “short-staffedness.” Remain productive and optimistic, Repairhuman Jess. 

Unit was finally seen at 8:42pm. Unit’s disposition was irritable, and they  reported worsening dysfunction. In unit’s words: “Nowadays, it’s not just that it hurts to move, but to hold still. I was glad they finally called my name back there because  seriously!”

Standard mechanical testing was conducted. Functional flexibility was impeded:  unit’s arm locked up involuntarily upon full 180 degree extension, followed by loud  electrical sounds. From the transcript: “snapSNAPsnap-SNAPSNAP.” Unit expressed audible discomfort throughout assessment. 

Functional impediment was graded as Level 1. As such, Rehabilitation Plan was  initiated, consisting of 10mL Finerone Canned Joint Fluid daily intake for 100 days. Unit initially disagreed with Rehabilitation Plan. In unit’s words: “Sorry, it’s just… It’s made by Finerone, and you know… Isn’t there anything else?” Unit was made aware that no alternatives were covered in unit’s documentation.  Because unit seemed unfamiliar with the implications of documentation coverage, it was  explained in simple terms that alternatives would have to be paid with unit’s own  money. 

After initial hesitation, unit provided written consent for Rehabilitation Plan. 1L  of Finerone Canned Joint Fluid was dispatched to the Supply Center in unit’s vicinity. Throughout visit, unit’s general affect was tired, likely due to the 3 hour wait  time.  

Supervisor.auto: Second instance of disgruntled language detected! Avoid making negative reference to “3 hour wait time.” It is expected of cyborg units to wait patiently and agreeably for service at Public Centers. 

Follow-up visit was scheduled after 60 days of Rehabilitation Plan. 

11/7 

Unit confirmed adherence with Rehabilitation Plan but reported new concern. In  unit’s words: “Yeah, so the fluid’s been making my whole arm feel numb, which I guess isn’t like, technically pain? But I’m not sure if it’s better to feel numb than painful,  right?” 

Standard mechanical testing was conducted. Full functional flexibility was  achieved, and the previous clicking and snapping sounds were absent upon extension.  Unit’s disposition was cautiously optimistic. In unit’s words: “I guess I’ll have to wait and see if the numbness goes away. But anyways, thanks for seeing me again,  Repairhuman Jess. I know you’re busy, but I feel like you sincerely care about me.” Unit brought a thank you gift. From unit’s transcript: “It’s homemade coconut  yam cake. I spent all night making it, so there’s that.”  

Objective measures indicated Finerone Canned Joint Fluid have provided an  improvement in arm function. No further action at this time. 

Supervisor.auto: Self-congratulatory language detected, specifically the mention of “thank you gift” and inclusion of the transcript excerpt in which unit describes feelings about repairhuman. Avoid reporting irrelevant (ie., not outcomes-based)  elements, as your time could spent better elsewhere. 

11/27

Unit showed up to the Center on own accord. Visit was unauthorized. Unit’s  disposition was confrontational, and they refused to wait to be seen. From unit’s  transcript: “So yeah, the numbness went away but then like, the pain came back worse than ever. The pain’s so bad, I’ve had to drop out of like, 11 cases just last week, and  that’s when Finerone put me on probation. You have to do something.” 

Unit was probed about the timeline of dysfunction recurrence. To report unit’s  words: “I mean, it started when I ran out of joint fluid last week.” 

Repairhuman revisited the Rehabilitation Plan, and it was deemed that unit  should not have run out of Canned Joint Fluid until 32 days later. When probed about  the discrepancy, unit admitted to taking >10mL/day Canned Joint Fluid for the last  several days. From unit’s transcript: “I found that if I took enough, the numbness spread from my arm to everywhere, and being numb made it easier to get through the day. It  was like, I no longer was really thinking about what I was seeing in my cases or what it  all meant, so I was able to do back-to-back shifts like nothing. Taking the fluid makes it  possible to cook again too! I mean, the flavor of the food doesn’t really come through to  me anymore so I don’t eat what I make these days… But my housemates do! Anyhow, all  in all everything was good and productive until I ran out of the stuff. Then things got  really bad. So can you please just get some more sent over to the Supply Center? They  can’t give me anymore without your approval.” 

Unit was informed that because of their misuse, no additional Canned Joint Fluid  would be provided to the Supply Center, as per the terms of unit’s documentation.  Unit began to cry. This became open weeping, which was disruptive to the  Center. As such, the unit had to be subdued. 

Rehabilitation Plan to be reassessed at a later date. 

11/30 

After review, it was deemed that unit’s issue with Canned Joint Fluid was one of a behavioral nature. Because Repair Center does not handle behavioral dysfunction, repairhuman sent recommendations for Behavioral Reprogramming Specialists via  remote correspondence. 

Unit replied to the message: I reached out to your recommended specialists, but  none of them are covered in my documentation, and they’re too expensive to pay for  with my own money. With all due respect, I don’t have the fucking time to go searching  the city for a specialist that’s covered. I need Joint Fluid now. My probation just ended  SO I HAVE TO DO CASES 24/7 OR I WILL LOSE MY JOB AND I AM IN PAIN. Do you  understand? I thought you were on my side, Repairhuman Jess! 

The unit’s message was deleted, due to incendiary language, and no reply was  sent. 

Supervisor.auto: Negative facial expressions were detected when  you checked unit’s message today. Remember to avoid unnecessary outbursts such as crying, as it puts a strain on staff and leads to delays. 

A follow-up visit was scheduled to re-assess unit’s arm dysfunction.

12/28

Unit informed Center that this would be their final visit, due to a change in documentation coverage. 

To report unit’s words: “Being put on probation scared me. Like I knew I had to make things work, no matter what. So anyways, I found some knock-off Joint Fluid  online and started taking it round-the-clock. My Facework performance went up once I  was numb again, and soon I went from barely managing 1 case a day to doing 30-40 no  problem. My manager saw and promoted me to full-time staff. So yeah, now I have  private documentation, courtesy of Finerone. Anyhow, they need me to close out my file  with the Center. So let’s do that?” 

Standard mechanical testing was conducted. Functional flexibility was achieved,  but upon completion of assessment, unit’s left arm fell off.  

Reattachment failed, though unit did not seem concerned. In fact, unit laughed. In unit’s words: “Well, I mean, I just don’t need it anymore. At this point, my life is pretty much round-the-clock Facework, then taking Canned Joint Fluid. Neither of  which require a left arm, really.” 

Unit was asked about cooking. 

Unit did not answer. After not saying anything for a marked period of time, unit finally commented on the fallen arm.  

From transcript: “Keep it. Maybe someone else could use it.” 

Unit left the arm behind at the Center. It was subjected to standard detached part testing, deemed to be unusable old tech, and marked for disposal.